At Star Cool Wave, we strive to provide excellent service to our customers. This Cancellation and Refund Policy outlines the procedures and terms for canceling services and requesting refunds.

Service Provision

• 1.1. Cancellation by Customer: If you need to cancel a scheduled service appointment, please notify us as soon as possible. Cancellations made at least [Insert Number] hours/days before the scheduled appointment may be eligible for a refund of any advance payment made, subject to applicable terms.
• 1.2. Cancellation by Star Cool Wave: We reserve the right to cancel or reschedule a service appointment due to unforeseen circumstances such as technician unavailability or inclement weather. In such cases, we will make reasonable efforts to notify you and reschedule the appointment at your convenience.

Refund Policy

• 2.1. Refund Eligibility: Cancellation of a service appointment made in accordance with our cancellation policy.Overpayment for services rendered.Service dissatisfaction or failure to meet agreed-upon service standards (subject to review and approval).
• 2.2. Refund Process:To request a refund, please contact us with details of your request. Refunds will be processed using the original payment method within [Insert Number] business days of approval.
• 2.3. Non-Refundable Fees:Certain fees, such as diagnostic fees or emergency service fees, may be non-refundable unless otherwise specified.

Warranty & Guarantee

• 3.1. Warranty Coverage: Repairs and services provided by Star Cool Wave are covered by our warranty policy. If you encounter any issues covered by the warranty, please contact us for assistance.

Contact Us

• If you have any questions or concerns about these Terms & Conditions, please contact us at info@starcoolwave.com
  Thank you for choosing Star Cool Wave for your AC repair and services needs. We look forward to serving you! We value your business and aim to provide the best possible service experience.