Thank you for choosing Star Cool Wave for your AC repair and services needs. We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

Information We Collect

• 1.1. Personal Information: We may collect personal information such as your name, address, phone number, and email address when you contact us for AC repair or services.
• 1.2. Payment Information: When processing payments, we may collect billing details, credit card information, or other payment-related details. Please note that we prioritise the security of your payment information.
• 1.3. Device and Usage Information: We may automatically collect information about the devices you use to access our services, as well as your usage patterns, through cookies and similar technologies.

How We Use Your Information

• 2.1. Service Provision: We use your personal information to provide AC repair and services, respond to inquiries, and fulfil your requests.
• 2.2. Communication:We may use your contact information to send updates, service-related communications, and marketing materials. You can opt out of marketing communications at any time.
• 2.3. Payment Processing:Your payment information is used solely for processing transactions related to the AC repair and services you request.
• 2.4. Improvement of Services:We may analyse data to improve the quality and efficiency of our services, including troubleshooting technical issues.

Information Sharing

• 3.1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or technicians.
• 3.2. Legal Requirements:We may disclose your information if required by law, regulation, or legal process.

Security Measures

• We implement industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, and destruction.

Your Choices

You have the right to access, update, or delete your personal information. You may also choose to opt out of marketing communications.

Changes to the Privacy Policy

• We reserve the right to update this Privacy Policy periodically. Please review it regularly for any changes.

Contact Us

• If you have any questions or concerns about these Terms & Conditions, please contact us at info@starcoolwave.com
  By using our services, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Star Cool Wave for your AC repair and services needs.